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FXTM Help Centre
Managing your Account

Managing your Account

Verifying your Account

How do I verify my FXTM account?
What documents are required to verify my account?
Can I make a deposit before verifying my account?
What is my Taxpayer Identification Number (TIN)?
Why is FXTM asking for my Taxpayer Identification Number (TIN)?
How do I get my Taxpayer Identification Number (TIN)?

Managing your MyFXTM Account

How long does it take to verify MyFXTM account?
Can I continue to trade if relocate to another country?
I can’t log in to MyFXTM

Managing your Trading Account

Can I reduce my Demo Account balance?
How do I add funds to a Demo Account?
Where can I find my trading account ID?
How can I change my account leverage?
How do I reset my trading account password?

Changing Personal Details

How can I change my residential address?
How can I change my registered name?
How do I change my phone number?

Contact us:

+44 20 3734 1025

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FXTM brand is authorized and regulated in various jurisdictions.

ForexTime Ltd (www.forextime.com/eu) with registration number HE 310361 and registration address at 35, Lamprou Konstantara, FXTM Tower, 4156, Kato Polemidia, Limassol, Cyprus is regulated by the Cyprus Securities and Exchange Commission with CIF license number 185/12, licensed by the Financial Sector Conduct Authority (FSCA) of South Africa, with FSP No. 46614.

Exinity Capital East Africa Ltd (www.forextime.com) with registration number PVT-ZQU6JE7 and registration address at West End Towers, Waiyaki Way, 6th Floor , P.O. Box 1896-00606, Nairobi, Republic of Kenya is regulated by the Capital Markets Authority of the Republic of Kenya with a Non-Dealing Online Foreign Exchange Broker with license number 135.

Exinity UK Limited (www.forextime.com/uk) with registration number 10599136 and registration address at 1 st. Katharine's Way London, England, E1W 1UN, UK is authorised and regulated by the Financial Conduct Authority with license number 777911.

Exinity Limited (www.forextime.com) with registration number C119470 C1/GBL and registration address at 5th Floor, NEX Tower, Rue du Savoir, Cybercity, 72201 Ebene, Republic of Mauritius is regulated by the Financial Services Commission of the Republic of Mauritius with an Investment Dealer License with license number C113012295.

Card transactions are processed via FT Global Services Ltd, Reg No. HE 335426 and registered address at Ioannis Stylianou, 6, Floor 2, Flat 202 2003, Nicosia, Cyprus, and via Exinity Services Ltd , Reg No. HE 400404 and registered address at Agiou Georgiou Makri, 64, Anna Maria Lena Court, Flat 201, 6037, Larnaca, Cyprus. Address for cardholder correspondence: backoffice@fxtm.com.. Business location address: FXTM Tower, 35 Lamprou Konstantara, Kato Polemidia, 4156, Limassol, Cyprus.

Exinity Limited is a member of Financial Commission, an international organization engaged in a resolution of disputes within the financial services industry in the Forex market.

Risk Warning: Trading Forex and Leveraged Financial Instruments involves significant risk and can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Trading non-leveraged products such as stocks also involves risk as the value of a stock can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. It is the responsibility of the Client to ascertain whether he/she is permitted to use the services of the FXTM brand based on the legal requirements in his/her country of residence. Please read FXTM's full Risk Disclosure.

Regional restrictions FXTM brand does not provide services to residents of the USA, Mauritius, Japan, Canada, Haiti, Iran, Suriname, the Democratic People's Republic of Korea, Puerto Rico, the Occupied Area of Cyprus, Quebec, Iraq, Syria and Cuba. Find out more in the Regulations section of our FAQs..

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