To ensure you can successfully make withdrawals, please verify your payment method. In this article, we'll guide you through the required documents for different payment methods, the upload process, and the review timeframes.
Documents Required for Payment Method Verification
How to Verify Card
We require photos of the front and back sides of the card to verify it. Make sure all details are clearly visible, in particular:
- the four last digits of the card
- the expiry date
- your name
Please cover the three-digit CVV code on the back.
What if my card does not show the name?
If your card does not show your name, you can:
- Upload a card statement with your name and the card number.
- Upload a bank statement with your name, bank account number and the deposit transaction.
How to verify Nigeria Instant Card Payment
For deposit through Nigeria Instant Card Payment, you need to provide a copy of the card as mentioned in How to verify the credit/debit card payment method.
For withdrawal, you'll be able to withdraw your funds to any of your Nigeria local bank accounts. To verify your bank account, please provide us with a bank statement showing your name and bank account number.
How to verify the Bank Transfers payment method
To verify the bank account for withdrawals, please send a copy of your bank statement showing:
- your name
- your bank account number with all digits visible
- transaction made to FXTM
How to verify E-wallet payment method
The name and email address you have registered with Skrill /Neteller must match the name and email address in your MyFXTM account.
If you used a Skrill / Neteller account registered with a different email address, please add an additional email address on your MyFXTM Dashboard under the 'My Profile' > 'User Profile' section.
How to upload Payment Verification Documents?
After successfully making a deposit using one of the payment methods available in your dashboard, the upload button will become active on the My Documents > Verify Payment page.
Click the Submit button to upload the correct document.
Your documents will then be submitted for review, which typically takes between 10 minutes and 24 hours.
If you have any questions about the document submission or verification process, you can contact us and select Request type: Withdrawals > I need help with the Payment Method Verification. Our customer support team will review your request and contact you shortly!