I'm getting 'No connection' error

12 June 2023 18:40
Updated

In general, a 'No connection' error indicates that you're not connected to our trading server and will not receive price quotes.

Connection Status Bar Color	Explanation
Full red bars	Red connection bars indicate no connection to the trading servers. Red bars may also appear as a result of unavailability or issue of your internet.
Green/red bars	Green and red bars mean a direct connection to the server but it may be 'misbehaving'. The internet connection isn’t as strong or as stable as it could or should be.
Green/blue bars	Green and blue bars indicate that your MT4 is connected directly to the data centre and you shouldn't see any 'No connection' error.

Note: If you are logging in using an incorrect trading account password, you'll also see the 'No connection' error and it will soon change to the 'Invalid account' error.

Other possible reasons for the 'No Connection' error include poor internet connection, a problem with the server, a firewall, an anti-virus application and/or choosing the wrong server during the login.

Troubleshoot your 'No Connection' error:

1. Check if you have chosen the right server name or address

The first thing you should try is to check if you've selected the correct trading server. Every account type has a different trading server name/address. For example, the trading server name for Advantage MT4 account is ForexTimeFXTM-ECN2.

What are your live and demo server addresses?

Please note that on mobile MetaTrader, you may get a 'Connection closed due to invalid server name' error message.

2. Scan for servers

Here are the steps on how to rescan your server (laptop):

1. Go to "File".

2. Click "Open an account".

3. Scroll down the server list and click on the green (+) button.

4. Enter the server name of your account. E.g. ForexTimeFXTM-ECN2.

5. Click "Scan".

6. Choose the correct server and click "Next".

7. Enter MT4 login ID and password.

8. Click "Finish".

If successful, you should see the connection speed at the bottom right corner of your MT4 platform.

3. Check your internet connection, disable firewall and internet security software

To check your internet connection, you may open your browser to see if you're able to load any website (E.g. FXTM Official Website) to see if your internet connection is working.

If you've recently installed new software on your computer that may be blocking your internet connection, it's worth checking the program settings such as your firewall setting (disable it if necessary), and new applications that you have installed such as anti-virus, and internet security software.

If none of the above suggestions resolved the issue, please contact us.