In general, a 'No connection' error indicates that you're not connected to our trading server and will not receive price quotes.
|Connection Status Bar Color||Explanation|
Full red bars
Red connection bars indicate no connection to the trading servers.
Red bars may also appear as a result of unavailability or issue of your internet.
|Green and red bars mean a direct connection to the server but it may be 'misbehaving'. The internet connection isn’t as strong or as stable as it could or should be.|
|Green and blue bars indicate that your MT4 is connected directly to the data centre and you shouldn't see any 'No connection' error.|
Other possible reasons for the 'No Connection' error include poor internet connection, a problem with the server, a firewall, an anti-virus application and/or choosing the wrong server during the login.
Troubleshoot your 'No Connection' error:
1. Check if you have chosen the right server name or address
The first thing you should try is to check if you've selected the correct trading server. Every account type has a different trading server name/address. For example, the trading server name for Advantage MT4 account is ForexTimeFXTM-ECN2.
Please note that on mobile MetaTrader, you may get a 'Connection closed due to invalid server name' error message.
2. Scan for servers
3. Check your internet connection, disable firewall and internet security software