Our payment rules state that the deposit and withdrawal methods need to be the same. In other words, you'll only be able to withdraw to the same crypto wallet address you used to make a deposit.
Can I withdraw to a different Crypto Wallet address?
Exceptions are only granted in cases where the payment method, or depositing crypto wallet, is unavailable or no longer available and in exceptional circumstances as determined by the company.
Should the crypto wallet address used for the deposit expire or become available after the initial deposit, contact us directly for assistance and options.