Once you have provided all required documents, your account will be verified within 24 hours.
Where can I check if my account is verified yet?
You can check the current status of your account in the top right corner of the MyFXTM Dashboard. Hover over your name and your account status will appear:
Alternatively, you can click on 'My Profile' and then 'User Profile' from the left-hand side menu.
How can I upload my documents to verify my MyFXTM account?
To upload your documents, you'll need to log in to your MyFXTM. From the left-hand side menu, click on 'My Documents' and then 'Verify Profile'. Click on the 'Upload' button next to the relevant document and browse to locate your document.
I am getting an error while trying to upload my documents.
If you are getting an error while uploading documents, please check the following:
- The size of your document does not exceed 25MB.
- The file is in one of the following formats: gif, jpg, tiff, png, doc, docx or pdf.
If the error message persists please feel free to send it to our Customer Support team through the Contact Us form.
How to upload additional documents?
There might be cases when the company asks you to upload additional documents to verify your identity. This request will come to your registered email from an official FXTM email address. For example, you might need to provide an age verification document or confirmation of a change in your last name. In such cases, you should provide the required documents by replying to the email in which the documents were requested.
What should you do if account verification is pending for more than 24 hours?
In case your Account verification is taking more than 24 hours, please contact our Customer Support team by submitting the "Contact Us" form and selecting the Type "Managing My account". The Agent serving your ticket will check the account using the email you submit and will contact you within 24 hours.
Kindly note that the more details of your issue you provide, the faster support you will receive.