04 June 2024 07:31
Updated

Singning into your MyFXTM profile is the gateway to managing your account and trading activities efficiently. This step-by-step guide will walk you through the process, ensuring a seamless login experience.

Sign-in steps:

Open your preferred web browser and navigate to the Login page.
Enter Your Credentials. Once on the login page, you will be prompted to enter your email address or MyFXTM ID, which you received in the registration confirmation email. Note that passwords are case-sensitive, so manually input them to avoid copying spaces mistakenly.
Once details are entered, click the "Login" button and you will be redirected to your MyFXTM Dashboard.

Tip: For the optimal MyFXTM experience, the Google Chrome browser is recommended. If you encounter any issues during the login process, consider the troubleshooting steps at the end of this article.

I cannot log into My Account

If you encounter issues during the login process, consider the following troubleshooting steps:

Incorrect details

If login details are entered incorrectly, you will receive an "Incorrect MyFXTM ID / Email or Password" error message. Try to enter login details again. Make sure that Caps Lock is not enabled and the language is set to English.

If you've forgotten your password or are unable to log in, use the "Forgot Password" option on the login page to reset it. Follow the instructions sent to your registered email address.

If you've inputted incorrect information, you will be prompted to complete a CAPTCHA during your second attempt. Explore this article to understand the various mechanisms employed by different CAPTCHAs.

Tip: If you enter the correct details without receiving any error messages but still cannot log in, it might imply that your account is no longer active. Refer to Clause 20 of the Client Agreement, allowing the closure of inactive accounts with zero balances under the Dormant Accounts Policy, leading to account deactivation.

The page is not loading.

In case you are not being redirected to MyFXTM Dashboard after you have clicked the login button, please try clearing the browser Cache. Sometimes, cached data can interfere with the login process. Clear your browser cache and try logging in again.
Ensure that your internet connection is stable. A poor connection may lead to login failures.
Some browser extensions may conflict with the login process. Temporarily disable them and attempt to log in.

If your initial login attempt is unsuccessful, you will be asked to complete a CAPTCHA verification to ensure the security of your account. Check this article to get explanations on how to pass the CAPTCHA successfully.

Deleted Account due to no trading activity

Please note that FXTM is imposing a $10 fee for inactivity on your account, as there has been no trading activity for three consecutive months. According to the Client's agreement, this qualifies as an "Inactive Account." This fee will continue to be deducted until the balance of the trading account and wallet reaches zero, at which point the dashboard will be deleted, and login will no longer be possible. Consequently, you will need to re-register with FXTM to regain access.

You can check the article Do you charge a fee for an inactive account? and FXTM Terms and Conditions page