If your deposit or withdrawal transaction is delayed beyond the standard Transaction Processing time, here's a step-by-step guide on what you should do:
Initiate a request through the "Contact Us" option available on the platform. This action notifies the customer support team of your issue.
For Deposit Issues:
Provide Deposit Evidence: When addressing a deposit delay, it's crucial to attach proof of your deposit along with the tracking number. This evidence could be a receipt, a transaction confirmation, or any other relevant document that demonstrates the transaction was made.
Wait for a Response: The customer support team will liaise with the relevant department to track your deposit. They will keep you updated once they receive any information regarding your transaction.
For Withdrawal Issues:
Provide Transaction Details: If your withdrawal hasn't been processed within 24 working hours post-transaction, reach out through the "Contact Us" feature and provide your transaction number. This detail is crucial for the support team to trace your withdrawal.
Follow-up: The customer support team will coordinate with the appropriate department to ascertain the status of your withdrawal. They will inform you once there is an update about your transaction.
By following these steps, you ensure that your issue is logged and tracked by the customer support team, facilitating a quicker resolution to your transaction delays.