If the client who used your referral link was not assigned to you, some of the possible reasons are:
- You and your client have the same contact information (phone number/email).
- The client used a "refer a friend" link before registering with your Affiliate/IB link. The cookie from the "refer a friend" link takes priority, preventing us from tracking your Affiliate/IB link.
For further assistance, please fill in the 'Contact Us' form.